A lot of companies are now present on social media channels, particularly Facebook, Twitter and Linkedin.
Some larger companies have a dedicated social media manager, in others the marketing team will send updates and engage with the community and in smaller businesses the managing director or one of the regular employees might tweet, update and talk to customers online instead.
However, it’s not just your company’s social media presence you need to consider, but what your other employees are saying on their personal online channels, even if they have nothing to do with the way your company engages online.

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